Información de contacto


CONTACT INFORMATION

Company Name: FOXGLOVE LIFESTYLES PRIVATE LIMITED
 (This name will appear on your card or bank statement)

Trade Name: Craft & Glory

  • Customer Care (Call Support):  +91 9429693834
    Monday–Saturday: 10:00 AM – 6:00 PM IST
  • Email & WhatsApp Chat Support: +91 8826192277
    Monday–Sunday: 9:00 AM – 8:30 PM IST
  • Sunday:
    Support available only via Email and WhatsApp Chat

Email: support@craftandglory.in
 Live Chat: Click the red “Contact Us” button on our website


 Address:
 FOXGLOVE LIFESTYLES PRIVATE LIMITED
BUILDING NO. 20, UDYOG VIHAR PHASE-4, Gurugram, Gurugram, Haryana, 122015

 

 

DOMESTIC ORDERS (INDIA)

Shipping

  • Complimentary standard shipping on all domestic orders.

  • Customers are responsible for return shipping costs related to exchanges or repairs.

  • If a product is deemed defective, Craft & Glory will cover all related shipping expenses.

  • Return shipping charges are non-refundable.

Refund Policy

  • Full-priced items: Refund of product value (original shipping charges non-refundable).

  • Goods bought using any kind of coupon code / discount code or during an ongoing sale are not eligible for a refund.

  • Sale/discounted items: Eligible for store credit only (valid for 12 months).

  • Customized / personalized products: Non-returnable and non-exchangeable.

  • Approved refunds will be processed within 7 business days of inspection approval.

Returns & Exchanges

  • Requests must be raised within 7 days of delivery.

  • Allowed only for size-related issues.

  • Conditions:

    • Item must be unworn, with all tags and original packaging.

    • Only one exchange per order is permitted.

    • Replacement must be for the same product and specifications (leather, sole, style).

  • All returns are subject to inspection. Craft & Glory reserves the right to reject returns if the product is not in resalable condition.

 

 

INTERNATIONAL ORDERS

Shipping

  • All international orders ship via DHL Express.

  • Rates (by order value):

    • Up to $60 → $16 USD

    • $61 – $399 → $35 USD

    • $400+ → Free

Refunds

  • All international products are made to order.

  • Refunds are not available as international returns are not feasible.

Returns & Exchanges

  • Requests must be raised within 7 days of delivery.

  • Exchanges only permitted for size-related issues.

  • One exchange per order for the same product and specifications.

  • Original item does not need to be returned.

  • Reshipping fee: $65 USD (waived only for defective items supported by unboxing video).

 

GENERAL TERMS (Applicable to All Orders)

Order Processing

  • All orders are final; cancellations are not accepted.

  • Size changes:

    • Within 24 hours → free.

    • After 24 hours (before dispatch) → 15% restocking fee.

  • Sizing is true to Brannock Device measurements. Do not size down. Contact support if unsure.

  • Custom orders require written confirmation and may incur extra charges.

Production Timelines

  • Standard: 22–25 business days (excluding weekends/holidays).

  • Peak season: Up to 30 business days (e.g., sales or festivals).

  • Timelines are estimates, not guarantees, due to handcrafted production.

Leather Characteristics

Craft & Glory uses full-grain, uncorrected water buffalo leather. Natural variations are expected and celebrated, including:

  • Grain and texture differences

  • Follicle marks

  • Natural scars or scratches

These are not defects and do not affect durability or performance.

 

 

WARRANTY POLICY (24 Months from Purchase)

Covered:

  • Leather quality issues

  • Hardware defects

  • Construction flaws

Not Covered:

  • Natural leather variations (grain, scars, marks)

  • Normal wear and tear

  • Handcrafting variances

  • Water damage or improper care

  • Use of third-party products

  • Cosmetic modifications or alterations

  • Accidental damage or misuse

  • Purchases from unauthorized sellers

Note: All claims require valid proof and are subject to verification.

 

 

IMPORTANT DISCLOSURES

  • Customers are responsible for compliance with import laws.

  • Policies may change without prior notice.

  • Legal jurisdiction for all disputes: Gurgaon, India.