Refund policy

Shipping

Complimentary standard shipping on all domestic orders.
Customers are responsible for return shipping costs related to exchanges or repairs.
Return shipping charges are non-refundable. If a product is verified as defective, Craft & Glory will cover all related shipping expenses.

Refund Policy

Full-Priced Items: Eligible for a refund of the product value (original shipping charges are non-refundable).
Discounted & Sale Items: Eligible for store credit only (valid for 12 months). Orders placed using any coupon code, promotional discount, or during ongoing sale events are not eligible for cash refunds.
Customized / Personalized Orders: Strictly non-returnable and non-exchangeable.
Processing Time: Approved refunds are credited to the original payment method within 7 business days of inspection approval.

Returns & Exchanges

Return and exchange requests must be raised within 7 days of delivery.
Returns and exchanges are permitted only for size-related issues.
Items must be unworn, in original condition, and accompanied by all original tags and packaging.
Only one exchange per order is permitted, and the replacement must be for the identical product and specifications (leather, sole, and style).
All returns are subject to physical inspection. Craft & Glory reserves the right to reject returns if items show signs of wear or are not in resalable condition.

Secondary Exchanges & Store Credit Orders

Exchange Returned: If an item received through a size exchange is subsequently returned, the customer is eligible for store credit only (cash refunds will not be issued).
Final Resolution: Store credit issued against an exchanged or previously returned order represents the complete and final resolution for that transaction.
Purchases Made Using Store Credit: Any order placed using store credit is treated as a Final Sale. Such orders are strictly ineligible for further return, exchange, replacement, or additional store credit.
Size Selection Advisory: Customers placing orders with store credit must review the official Size Guide carefully prior to checkout to ensure proper fit, as subsequent exchanges cannot be accommodated.

Damaged, Defective, or Incorrect Items (Mandatory Unboxing Video)

For any claim regarding damaged products, manufacturing defects, missing items, or incorrect shipments, customers must provide an unedited, continuous unboxing video.
The video must begin from the sealed package, clearly showing the outer shipping label, the package seal being broken, and the product being inspected in its original state.
Claims submitted without a clear, continuous unboxing video will be rejected under all circumstances.

Sample Sales & Promotional Events

Seconds & Samples Sale: All purchases from the Seconds & Samples collection are sold as-is and final—no returns, exchanges, cancellations, or refunds. These pairs feature factory seconds, discontinued styles, showroom prototypes, or photography pairs with minor aesthetic blemishes that do not compromise structural durability or leather integrity.
Flash Sales: No returns, cancellations, customizations, or cash refunds on orders placed during Flash Sales. Customers may only opt for a size exchange or store credit, subject to inventory availability.

Shipping (DHL Express)

Refunds & Exchanges

Because all international items are crafted to order, cash refunds and physical international returns are not supported.
Size Exchange Requests: Must be initiated within 7 days of delivery.
One size exchange per order is permitted for the identical style and specifications. The customer does not need to return the original pair.
Reshipping Fee: A standard reshipping fee of $65 USD applies to all size exchanges. This fee is waived only for verified manufacturing defects supported by a complete, continuous unboxing video.

Order Processing & Cancellations

All orders enter our production schedule immediately; order cancellations are not accepted.
Size Changes: Permitted free of charge within 24 hours of placement. Any size change requested after 24 hours (prior to dispatch) incurs a 15% restocking fee.
Sizing aligns strictly with the standard Brannock Device. Do not size down. Contact customer support if you need personalized sizing guidance prior to placing an order.

Handcrafted Tolerances & Measurement Variations

Because our footwear and leather goods are made entirely by hand, slight measurement tolerances or minor dimensional variations compared to the sizing charts on our website may occur.
These minor variations are an inherent characteristic of bespoke handcrafting and fall within acceptable industry tolerances.

Production Timelines

Standard Production: 4 – 6 weeks (excluding weekends and public holidays).
Peak Season (Festivals & Sale Events): 4 – 8 weeks.
Stated timelines are careful estimates rather than fixed guarantees due to the artisanal nature of our workshop. Please check individual product pages for real-time delivery estimates.

Natural Leather Characteristics

Craft & Glory works exclusively with full-grain, uncorrected leather hides. Natural variations—including distinct grain patterns, subtle tone shifts, follicle markings, and healed range marks—are natural signatures of authentic leather, not defects. They do not impact structural integrity or wear-life.

Covered Under Warranty:

Not Covered Under Warranty:

All warranty claims require proof of purchase, documentation of the issue, and formal inspection verification by our craft team.

Entity Name: FOXGLOVE LIFESTYLES PRIVATE LIMITED (appears on credit card and bank statements)
Brand Name: Craft & Glory
Workshop & Registered Office: Building No. 20, Udyog Vihar Phase-4, Gurugram, Haryana, 122015, India
Customer Support (WhatsApp Preferred): +91 9429693834 | +91 8796315544
Email: support@craftandglory.in
Support Hours: Monday – Saturday: 10:00 AM – 10:00 PM IST | Sunday: 12:00 PM – 6:00 PM IST
Legal Jurisdiction: Gurgaon, Haryana, India